Showing posts with label car service. Show all posts
Showing posts with label car service. Show all posts

A simple brake job isn't always as simple as it looks


Many people have suggested that they can have a quick lube or corner garage do the "easy work" on their high end car, while leaving the "tough jobs" for specialists like Robison Service. That sounds like a good idea, but how do you know what the easy jobs are?

Oil changes used to be simple, but that's out the window on many cars. BMW and Mercedes dropped the dipstick, so you check level through the dash. Most cars have some complex procedure to reset the oil reminder. Many require special oils and the other fluids (like coolant) are often brand or even model-specific too. Can your corner garage get that right? And who buys the engine if they don't?

I'm not suggesting you abandon local service. What I suggest is that you have talks with your various service providers and make sure they can actually handle what you want of them. Blissful ignorance and incompetence are the bane of the auto service trade.

I'd like to show you an example of how simple service has gotten complex on a modern Land Rover. Join me while we slap some brakes on a late model LR3 . . .



In this photo you can see the brake and strut assembly. The new pads and rotors are in place and the wheels are hanging, ready to fit the tires. Do you see the strut assembly inboard of the brake? It's full of air, and the air charge is sometimes lost when the vehicle if put on a lift for a few hours. Most of the time it recovers, but occasionally, it doesn't, and it goes into fault mode.

When that happens, the fix is simple. Just hook your $10,000 IDS or Autologic system to the car and reset air suspension. Presto, you're set. But what if you don't have an IDS or Autologic . . . .??



If that's the case, you have an even bigger problem, because you can't set up the parking brake without one. Here our technician uses one of our test systems to release the parking brake cables on this LR3. If the tester isn't used properly the result is usually a smoked parting brake a few hundred miles down the road, and a fresh $800 repair bill.

It's still possible to do some work on these new vehicles at home, and local garages can still handle quite a bit of general service. For example, anyone can swap pads only - no special tools are needed for that. However, these particular Rovers are notorious for eating up rotors. Here's a worn out one to prove my point at 25,000 miles . . . .



The trick is knowing the limits of what you can do without special tools. In one of my last posts I wrote about all the trouble I had over a wrong spark plugs brand in another Land Rover. Sometimes there is just no substitute for experience.

Time for brakes and struts?

This is the look of new brakes and struts on a Porsche . . .



Struts need to be changed when they blow out. When that happens, the side of the strut will be black with dirty oil, and the vehicle will bounce like a pogo stick over bumps. All too often people look at struts during other service, and they say "These look okay" if they are dry.

But are struts really okay, just because they're not leaking?

In this car, the struts were not visibly failed. However, the car was 8 years old, and the struts had over 60,000 miles on them. In the mind of this particular owner - a driver enthusiast - that was reason enough to take the strut loose for inspection.

That proved to be a good call. When compressed and extended on the workbench, there was a night and day difference in the damping power of the old struts versus the new replacements. The old struts hardly had any damping left, it seemed. And when we installed them that feeling translated into much firmer handling. The car once again drove like new. It just goes to show, a quick visual check often fails to tell the whole story.



What about brakes? Can they be checked visually?

In the "before" photo above, you can see a ridge along the outer circumference of the brake rotor. That visible ridge is a sign the rotor is at or near the wear limit. How do I know? Simple . . . modern cars don't have a huge margin for allowable wear. But the time the wear is visible at the rotor edge, you are near the end. If you want to know more precisely, you can gauge the rotor and look up the thickness in the workshop manual, but this rule of thumb will serve you well most of the time.

There is also a good rule of thumb for pads. Most European carmakers say pads should be changed when the friction material is worn to the same thickness as the metal backing plate. You can't see that in this photo, but if you'd crawled into the monitor and looked sideways you'd surely have seen the worn pads.

A few of today's cars . . .

Here are a few of the cars at Robison Service this fall day . . . .

We've got a Bentley Continental at the end of restoration, waiting on stereo:



Here's a Mercedes with a fried transmission, waiting for some new gears



This Turbo R just arrived to be prepped for painting:



Mercedes G Wagens are rare anytime, but we have two of them here today, a green grey market truck and a black US model:



A Mercedes waits its turn . .



Land Rover master tech Paul Ferreira puts brakes on a Supercharged Range Rover:



Master Tech Bud Orlich puts a door frame into a vintage Rolls Royce



At the same time, a diesel Beetle gets a new turbocharger:



Bosch Master Bob Toti sorts out a tail gate latch in a 2006 BMW wagon. This car proved highly resistant to repair but we prevailed in the end



Jon Miglitz is swapping cam cover gaskets on this Mercedes




This is a neat project. It's a 1973 BMW 2002 that's here for total mechanical restoration and paint and interior. This is going to be better than new when it's done . . .





This one was a little too far gone, and we sold it on eBay for $203:

Getting ready for winter



Is the car you drive every day ready for the cold weather to come? If your not sure, read on for a few suggestions to help you on the way . . .

Everything begins with the battery. If your battery is dead, you aren’t going anywhere. Batteries last 3-4 years in most cars, and they tend to fail without warning during extremes of hot or cold. If your battery is four years old I suggest you replace it because it’s on borrowed time. How do you know its age, you ask? Many batteries are stamped with a date code that your service technician can read. Failing that, you should keep service records, and some motorists can actually lay their hands on such things!

Well equipped shops have battery testers that can warn you of a battery’s impending demise but in my opinion it safer to just change them on a time schedule because I’ve seen batteries that tested 80% fail totally on the next subzero morning. Test technology only goes so far, I guess . . .



How are your windshield wipers and washers? You really need them in winter, so this is the time to replace marginal blades. We’ve had good luck with the new Bosch Ikon blades, which are all-rubber so they don’t freeze and jam like traditional metal-and-rubber wipers.

Washer nozzles can clog (you can clean them with strands of wire) and get bent out of aim. Fix them now, and make sure your washer reservoir is filled with the right washer solvent. Don’t know where the solvent goes? On most cars the washer reservoir is white or translucent and has a pop off lid, as shown. Most washer fluid is light blue in color.

The next item to check is your coolant, which is also called antifreeze. Early cars used water in their cooling systems. Not any more! Newer vehicles use sophisticated chemical blends to achieve the combination of cooling efficiency and corrosion reduction that today’s cars require.

Coolant absorbs chemicals from the engine, and it can become corrosive if it’s left in a car too long. That’s why most car makers suggest changing coolant every three or four years, even if you don’t drive a lot.

For many years there was only one kind of antifreeze, which was green in color. Many of today’s cars use special coolants that have additives to protect the various metals and plastics in modern engines. In our shop, we’ve learned to use BMW coolant in BMW cars, and Jaguar coolant in Jaguars. If you drive a late model import it almost surely takes special coolant. I suggest you follow the manufacturer recommendations in this area because I’ve seen the wrong coolant cause leaks, clogs, and even overheating failures.

The coolant reservoir for the engine usually has a screw-on lid and it’s filled with green coolant in older cars. In newer vehicles the coolant can be yellow, red, or dark blue. Don’t confuse those two liquids!



In the picture above I'm pointing to the washer reservoir. The coolant reservoir is to the right.

How’s your heat? We don’t pay much attention to our car’s heater during summer, but we’ll be needing heat any day now. In a modern car, a weak or inoperative heater is usually a sign of other problem, like low coolant or a stuck thermostat.

The final thing to check is your tires. Where I live we fit snow tires, and this is the time to be doing that. In other areas people use the same tires year round, but it’s important to make sure you have good tread. Remember that a tire can wear unevenly, so it looks good on the outside edge but the inside or center is totally bald. Don’t be fooled by tire trickery!

If you do have uneven wear it’s probably a sign your car needs alignment.

The staff at Robison Service are always here to answer your questions and resolve any service needs. Remember that it’s always less costly to maintain your car preventatively that to respond to breakdowns.

We are located at 347 Page Boulevard in Springfield, Massachusetts. Call 413 785 1665 or email service manager Maribeth White at mwhite@robisonservice.com

John Robison

Getting our cars ready for spring



Getting cars ready for spring
Rolls Royce Bentley service
Jaguar service
Land Rover service
Antique car service


This is the time of year when fancy cars are coming out of storage all over New England. When the cars emerge, folks bring them to our shop with the request to “service them as necessary.” When these cars were new, it was easy to know what to do. We’d follow the guidelines in the factory service booklets. However, now that the cars are aging, a different plan is needed. This is an excerpt from a longer 3,200 word piece I wrote for the Rolls Royce magazine where I set forth my ideas on what should be done, when, and why.

You'll be able to read the whole article next month when the magazine comes out.



Here’s where we start - the basic service. Depending on what kind of car you have and what's wrong with it when we check it over, this can take anywhere from a few hours to a few days.

We begin by changing engine oil and filter. At Robison Service, we use genuine Crewe filters and Mobil Delvac oils. Delvac is meant for use in diesel trucks, so it has a durable and strong detergent package to keep our vintage engines clean. It’s available in synthetic and non-synthetic formulas to suit either taste. Similar oils are available from Shell, Castrol, Quaker State, Amsoil, and others.

While the oil is draining, we inspect the undercarriage for damage, leaks, broken pieces hanging down – anything out of place. You’d be surprised what we mechanics find. A fellow in Florida sent me a photo of a live coral snake he found nestled in a rear spring last year. Don’t reach where you can’t see.

Using a squirt can, we oil the moving parts on the parking brake system, and we tighten the calipers a few clicks. It’s important to keep this system oiled so it doesn’t freeze up. Many states require the Motor Vehicle safety inspector to apply the parking brake and then put the car in drive to make sure it holds. If your cables and calipers are not oiled and free they may not work at all. Even worse, they may work but not release, leaving you to crawl under the car and pull the mechanism free by hand in the yard of the inspection station. That may be a fine thing to do with a $200 clunker but it’s an extreme embarrassment to a proper Rolls Royce driver.

We look at the belts and hoses. Belts are checked for proper adjustment and cracking on the inner faces. Hoses are checked for swelling and flaring at the ends – two signs of deterioration. We check the air filter and oil any moving parts under the hood. That includes the hood latches, the throttle linkage, and the hood hinges.

At least once a year, we remove all four wheels. While they are off we clean corrosion from the hubs and apply a bit of grease. We also lubricate the wheel locks if the car has them, and we rotate tires if appropriate. People who skip this step sometimes find their wheels frozen onto the car by corrosion – a terrible problem if you have a flat tire on a Saturday night.



When you look at the tires you can judge the need for wheel alignment. Some people put the car on an alignment rack as a matter of course, but collector cars are often driven so little and so gently that scheduled alignments end up being a waste of time and money. When alignment problems do appear they are most often the result of wear or breakage in the suspension, so repairs are often called for first.

While the car is on the lift we check (and lubricate) the entire suspension and driveline – some older cars have grease fittings in the front end, and some models have grease fittings in the drive shafts. The electric shift mechanism should be oiled occasionally, as should every other linkage piece under the car. When the car is lowered we lube the door hinges and latches, and spray dry lube on the weather strips. We put graphite in the door lock cylinders and make sure they turn smoothly. Sometimes owners with pushbutton entry neglect this step, only to have the key snap in the lock when the pushbutton entry fails one cold night and the locks are too corroded to move.

Moving back under the car, we take down the drip tray that covers the brake distribution valves and clean the oil residue. It’s normal for these valves to have a tiny bit of leakage, so some spots on the tray are normal. Heavy leakage signals a problem, which is the whole reason for the inspection. The drip tray gets refitted once it’s clean.

We check and top off most of the fluids. That includes check the automatic transmission fluid, the differential oil, the power steering oil, and the coolant. You’ll notice the hydraulic fluid reservoir is not on the checklist – we do something different there.

On the subject of fluids – we always pay attention to leaks. Some owners want every single leaks fixed. With a British car, that’s occasionally an impossible dream, and it’s always a very expensive attitude to have. We talk to our clients and evaluate their comfort with small drips. Then we look under the car and try to distinguish between leaks that may hurt the car versus leaks that are merely annoying. For example, if a radiator hose blows the car could suffer extensive engine damage in a hurry. A small leak from the rear differential may require nothing more than a few ounces of top-up every season. One needs to be fixed; the other is optional.

After filling all the other fluids and warming up the car it’s time for the springtime brake bleeding. Regular bleeding of the hydraulics will reduce your car’s tendency to dart left or right on heavy braking. It will improve responsiveness of the pedal, and it often cures brake drag. These systems get air into them from both the atmosphere and from nitrogen escaping from the four accumulator spheres.




Editorial note . . . I’ve skipped the next paragraphs of the original Rolls Royce article because they are unique to Rolls Royce and Bentley. The advice in the paragraph above is relevant for any car. We bleed or flush brake systems every day at this time of year . . . .

The story continues . . . .

While the trunk is open, we check the battery. Thanks to modern technology we’ve now got battery testers that can tell us a battery’s internal condition with a fair degree of accuracy. We recommend replacement if a battery drops below 75% capacity. In addition, we look at the date code on the battery – if its more than four years old we suggest replacement because any battery that age is living on borrowed time. And it’s cheaper to replace it now in the shop than six months later when the car has to be dragged out of a downtown parking garage after it fails to start.

We check and set the tire pressures. Some owners are very sensitive to this, and ask for lower pressures (28-30PSI) for a softer ride. Other owners are more sporting. They elect to stiffen the sidewalls with a bit more air. In any case, we are guided by the ratings and recommendations for the tires fitted – they vary quite a lot from model to model.

If we are servicing the car before winter storage we usually put the tires to the maximum pressure shown on the sidewall to reduce flat spotting. If it’s spring, we lower them back down. We always put the spare to the maximum pressure as spare tires are often neglected and it may not get checked again for a long while.

We always check the operation of the air conditioner and heating system. Some older cars will need the air conditioner topped off every few years. If the leak is more severe than that, it’s probably worth repairing. In New England we sometimes pull the grille to remove insects and debris from the condenser fins. The need for that service will depend upon where you live.

We’ve already checked the brake pressure lamps, but now we check the rest of the fascia warning lamps, and all exterior lamps. We also check the wiper blades, the washers, and all the accessory equipment. We check the seat belts and buckles.

If the car is new enough to have self diagnostics, we check for stored faults. Stored codes can point the way to problems that are not yet visible, so it’s important to check them. Any codes found should be addressed and cleared so they don’t send future service personnel on wild goose chases after things you fixed the year before.

Depending where you live, it may be necessary to clean out body drains and intake screens. If leaves and debris clog the drains you can end up with expensive water damage inside the car.



Finally, we take the vehicle on a road test and note any strange behavior. We pay attention to knocks when the car rolls over bumps, pulling or drifting when driving straight ahead, pulling on braking, and how the engine runs. We make sure the transmission feels normal and gear changes are smooth.

We recommend waxing the car at least twice a year. At the same time, we’d treat the leather with Hide Food to keep it soft. Detailing, however, is the subject of a whole ‘nother article so I won’t cover that here.

If you follow the maintenance guidelines above, you should be rewarded with a comfortable, reliable, and enjoyable motorcar whose lifespan is essentially indefinite. If you look at this work and think it’s expensive – you’re right! But the alternative – repairing breakdowns caused by neglect costs even more.

I’ve had people read this and exclaim, these cars sure do need a lot of care! Actually, that’s not true. The care they need is the same as any car. What you see here is a difference in attitude. These service schedules are meant to preserve the car in good mechanical order indefinitely. The maintenance schedule for a new Ford, in contrast, assumes the car will be on a slow slide to the scrap yard as soon as it leaves the showroom. If you applied this Rolls Royce service philosophy to a Chevrolet or a Lincoln you’d probably be rewarded with similar durability.

Trust in the auto service environment

Yesterday one of the blog commenters said,


I took the wife's Taurus to a local shop, because it was the middle of winter, and I didn't feel like messing with it. They told me it needed complete rear brake system, all of the way across. They, of course, would be more than happy to do it, to the tune of $800. I declined their service, dusted off my toolbox, and found that the pins in the calipers were corroded in place. $7.50 later, the rear brakes are working fine. Needless to say, I'll never take the wife's car back to that mechanic.


So, that's the issue for me. Trust. If I get the vibe that the shop is trying to make a quick buck, I'll walk out the door.


At first glance, it might seem that the local shop lost the customer’s trust because they exaggerated what was wrong with the car. I think the problem developed earlier, though. For some reason, the customer doubted the shop enough to do their own inspection, which revealed something different from what the shop said.

What prompted the inspection, if not a lack of confidence or trust?


And what could a shop do about it? Here’s my take on this particular situation, which starts with a simple explanation of how brakes work.


At each corner of the car, you have a brake assembly. In a car with disc brakes, that consists of a caliper, pads, and a rotor. The brake calipers are like clamps, whose faces hold brake pads. When you step on the brake pedal, the clamps press the pads into the sides of the brake rotor, which is like a spinning plate. That friction is how brakes stop your car.


It’s the same idea as the brake on a 10-speed bicycle, just bigger and heavier.


The pins the fellow refers to are part of the caliper assembly. When they rust in place, the caliper is no longer free to move, and it doesn’t clamp correctly. That can cause a number of problems. First, the brakes simply won’t work as well as they’re supposed to. Second, some parts will wear out early while others don’t wear at all. Third, when one wheel has a problem and the others are fine, the car will develop a tendency to dive to one side when the brakes are applied – a dangerous situation.


There is more than one way to solve this problem. The most basic solution is to hammer the rusty pins apart, clean them with sandpaper, grease them and put everything back together. That’s the solution my blog commenter chose. But that’s not the only solution.


I’d like to share some of the choices a service manager must make when advising a motorist about a simple problem like this:


First, a few technicians would do what the commenter did – free up the stuck pins and send the car on its way. In my experience, though, most good technicians would feel that wasn’t an adequate response, for a number of reasons . . .


Many of them would recommend replacement of the whole caliper assembly, reasoning that the rust will simply return and new parts will ensure a more permanent repair. There’s also the concern that visible rust on the pins may be just the tip of the iceberg. The inside of the caliper may be rusty and ready to fail, too. That’s a perfectly valid reason to recommend a caliper in this situation.


On an older car, when you replace one caliper, it often works better than the original calipers on the opposite wheel. The result: the car now pulls to one side when you apply the brakes. The answer to that is simple – replace calipers in pairs on older cars. It’s not always necessary, but it’s quite common.


When you remove a caliper for any reason, there is always the risk that one of the metal lines that connects it to the master cylinder will fail from rust and age. When that happens it may take several hours to fabricate and install a new line. That’s an example of a complication that can cause the price of a job to increase.


After deciding what to do with the caliper, the service manager has to decide what to say about the pads and the rotors. If they are in near-new condition, there is little to decide – you leave them alone. But that’s rarely the case when a car arrives with a problem the driver can feel. By then, both pads and rotors are probably worn, and the question becomes . . . how worn is too worn?


There’s a lot of leeway for interpretation at this point. A shop that works on high performance cars might recommend replacement when the pads fall below 50%. A shop that caters to older cars whose owners are on a budget might stretch that margin to 10% or even 5%. There is no absolute right or wrong – they just serve markets with differing needs and expectations.


Rotors are the same way – the carmaker provides a minimum thickness, and you measure the rotors, compare to the spec, and make a judgment call. But thickness isn’t the only criteria. There is also flatness, which is more subjective. A rotor that is just a few thousandths of an inch out of flat will make the whole car shudder when braking from high speed. That’s a big deal to on a fast highway, but it might not matter much to a city cab driver. Once again, the service manager has to know how to match his customer’s needs with his own recommendations and the car’s condition.


Can the service manager understand those issues, explain them, and help guide the motorist to a good choice? Some can. Other “service managers” have little or no training or automotive knowledge, and they simply sell the “special of the week,” something that virtually ensures mistrustful, dissatisfied customers.


In my opinion, the best way to earn a consumer’s trust is to explain the situation to them so they can make an informed decision. Someone who understands the choices may disagree with my recommendation, but they won’t think I am crooked or tricky. However, the service manager has to have a deep understanding of how automotive systems work to be able to explain anything on demand, and that’s where our system breaks down. We don’t have enough trained and articulate people out there, and that’s a bit part of the industry’s trust problem.


I think that ability is one of the things that sets Robison Service apart from many other shops.

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